Return & Exchange Policy

We want you to be completely satisfied with your purchase. Due to the size and nature of our products (furniture and electrical items), please review this policy carefully.

1. Return & Exchange Window
We accept returns or exchanges within 30 days of delivery for items in new, unused, and unassembled condition, and in their original, undamaged packaging with all parts and accessories intact.

2. Non-Returnable Items & Conditions
The following items and situations are not eligible for return or exchange:

  • Assembled Furniture: Any desk or shelf that has been assembled, used, or shows any signs of wear.

  • Used Electrical Items: Desk lamps that have been plugged in, used, or show signs of operation.

  • Custom Orders: Special order items cannot be returned unless defective.

  • Final Sale Items: Products marked "Final Sale," "Clearance," "Open Box," or "As-Is."

  • Missing/Damaged Packaging: Items cannot be returned if original packaging is not intact.

  • Items damaged due to customer misuse, improper assembly, or accidents.

3. Return Process & Fees

  • To Initiate: Contact us within 30 days for a Return Authorization (RMA) number. Returns without an RMA will not be accepted.

  • Packaging: Items must be returned in their original, undamaged packaging with all parts. Desks and shelves must be unassembled and in original boxes with all hardware.

  • Shipping & Costs: The customer is responsible for the cost of return shipping . For desks and larger shelves, these costs can be significant. We recommend trackable, insured service.

  • Restocking Fee: A 15-20% restocking fee may apply .

  • Refunds: Issued within 10-15 business days after receipt and inspection . Original shipping fees non-refundable.

4. Exchanges
For the quickest exchange, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery . For freight deliveries, note any damage on the delivery receipt before signing . For lamps, check packaging carefully. Contact us within 48 hours of delivery with clear photos . We will arrange a replacement, part shipment, or refund as appropriate.

6. Missing Parts
If your desk, shelf, or lamp arrives missing assembly hardware or parts, contact us within 7 days. We will ship the missing parts free of charge.

7. Order Cancellation
You may cancel your order within 24 hours of placing it without penalty . Orders that have already shipped cannot be canceled.